Last Updated: July 1, 2020
“Personal Information” generally means any information that identifies you as an individual, and any other information we associate with it. We collect a few categories of information, from a few different sources:
1. Profile information and other content you voluntarily provide us, which may include:
2. Information that is passively collected when you use the Sites, such as by our web servers and by third party analytics tools we use:
3. We may receive information from third parties such as advertising and marketing partners, public databases, and social media platforms, to supplement the information we receive from our consumers. If we do so, this policy governs how we can use that information.
How We May Use Personal Information
We may use Personal Information as permitted by law, for the following business purposes:
We may also use Personal Information as we believe to be necessary or appropriate for certain essential purposes, including:
How Personal Information May Be Disclosed
1. To the extent permitted by law, all of your Personal Information may be disclosed with the following categories of third parties:
2. To the extent permitted by law, your name and contact information (and other information you make public) may be disclosed with the following categories of third parties:
3. To the extent permitted by law, information that is passively collected when you use the Sites may be disclosed with the following categories of third parties:
DO NOT TRACK
THIRD PARTY SITES
The Sites may include a link to our Careers section. Any Personal Information submitted through that portion of the Sites, by upload or via e-mail, will be governed by our Resume/CV Submission Policy at https://www.coca-colacompany.com/careers.
We use standard physical, technical and administrative measures designed to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your Personal Information. Unfortunately, no system or network can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us in accordance with the “Contacting Us” section below (note that physical mail notification will delay the time it takes for us to respond to the problem).
YOUR CHOICES AND ACCESS RIGHTS
Your choices regarding our use and disclosure of your Personal Information
How you can access or delete your Personal Information
You have the right not to be discriminated against in service or price if you exercise your privacy rights, and we will love you just as much if you do exercise them.
To request a copy of Personal Information we have collected about you, or to request that the your information be deleted, please Make a Request as instructed at the bottom of this page, or by clicking here. You will need to provide your name, email address, and country / state of residence. You may authorize another person (your “agent”) to submit a request on your behalf.
Upon submission of your request, we will contact you (via the email address or mobile number provided in your request) with instructions on how to verify the request, after which we will check our records for matching information, and aim to complete requests as soon as reasonably practicable and consistent with any applicable laws. Please note that it may take additional time to verify and fulfill agent-submitted requests.
If you have an account with us, you may also make certain changes directly through your account profile page. Please note that changes you make on your account profile page through one of our Sites may not always be reflected on other Sites operated by us.
Shine the Light
California law permits customers of Coca-Cola who are California residents to request certain information regarding our disclosure of certain categories of personal information to third parties for their direct marketing purposes. To make such a request, please contact us [as set out in the “Contacting Us” section below].
Notice of Financial Incentive
We may offer discounts or other benefits to consumers enrolled in certain rewards or promotional programs, including: (1) Consumers can create a Coke.com account and opt-in to email promotions from Coca-Cola by submitting their email address through the Site. Additional terms and conditions are posted there. (2) Consumers can snap and upload sip & scan codes to access rewards, sweepstakes and other experiences. Consumers who are logged into their Coke.com account while participating in sip & scan may save and redeem such rewards. Additional information is available at https://us.coca-cola.com/sip-and-scan-faq/. (3) Consumers can create an account at the Coca-Cola store and receive 15% off their first order. Additional information is available at https://www.cokestore.com/customer/account/create/. (4) Consumers can participate in Coca-Cola’s social promotions, contests or sweepstakes for a chance to receive the benefits described in each such promotion.
Coca-Cola does not generally assign monetary or other value to consumers’ Personal Information, and our promotions activity changes continually. To the extent California law requires that a value be assigned to such programs, or the price or service differences they involve, Coca-Cola values the Personal Information collected and used under each program as being equal to the value of the discounts or other financial incentives provided in each such program, based upon a practical and good-faith effort to assess on an aggregate basis for all collected information: (1) the type of Personal Information collected in each program (e.g., email address), (2) the use of such information by Coca-Cola in connection with its marketing activities, (3) the range of discounts provided (which can depend on each consumer’s purchases under such offers), (4) the number of individuals enrolled in respective programs, and (5) the products for which the benefits (such as price difference) can apply. These values can change over time. Note that this description is without waiver of any proprietary or business confidential information, including trade secrets, and it does not constitute any representation with regard to generally accepted accounting principles or financial accounting standards.
We do not knowingly collect or solicit any information on the Site from anyone under the age of 13 or allow minors under the age of 13 to disclose their Personal Information to us through the Sites. The Sites are directed to individuals who are permitted to share their Personal Information without parental consent. If you believe that we might have any information from a child under 13, please contact us as directed below in the “Contacting Us” section. You may mark your inquiry “COPPA Information Request.” Parents can learn more about how to protect children’s privacy online here.
We may ask for additional consent during the account sign-up process from minors who are 13 to 15 years old under relevant and applicable laws if Personal Information may be shared outside of Coca-Cola and its affiliates and service providers.
If you are under the age of 18 and a registered user of the Sites, you may ask us to remove content or information that you have posted to the Sites by contacting us as directed below in the “Contacting Us” section. Please note that your request does not ensure complete or comprehensive removal of the content or information, for example, another user of the Sites may have reposted your public content somewhere else on the Sites or on another website.
1. You may email us at: https:/us.coca-cola.com/help/
2. You may call us at 1-800-438-2653
Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in any emails to us.
Last Updated: October 2019
1. WHAT IS A COOKIE AND WHY DO WE USE THEM?
Cookies are small pieces of text. They are provided by most websites and stored by your web browser on the computer, phone, or other device that you are using. Cookies serve many purposes. They can help a website remember your preferences, learn which areas of the website are useful and which areas need improvement, and provide you with targeted advertisements or personalized content. Sometimes, cookies are enabled when pixels are placed on a website. Pixels are also referred to as web beacons, clear gifs, and tags. They enable websites to read and place cookies.
First-party cookies and third-party cookies
Cookies can be first-party or third-party. A first-party cookie is one that you receive directly from The Coca-Cola Company when visiting our Site. A third-party cookie is one that you have received from another party, such as Google or Facebook. We do not control what third parties do on other sites. However, we may work with certain third-party providers such as Google or Facebook to permit their cookies to function through our Site so we can learn more about your web experience on our Site and better personalize our services for you.
Persistent and session cookies
A persistent cookie is a cookie that is stored by the web browser on your device until it expires or you delete it. The expiration of a persistent cookie is determined by the creator of the cookie and can be upon a certain date or after a length of session time has passed. This means that, for the cookie's entire lifespan, its information will be transmitted to the creator’s server every time the user visits the website that it belongs to or another website configured to check for that cookie (such as an advertisement placed on that website). For this reason, persistent cookies are also called “tracking cookies.”
A session cookie is created temporarily on your device for use by a website during your visit. This type of cookie may store information you enter and track your activity within the website. A session cookie is deleted after you leave the website or when the web browser is closed. A good example of a session cookie is the shopping cart on an e-commerce site. The session cookie stores the items that you add to your cart so they are not forgotten while you view products on other pages of the website. Using a session cookie, the items will all be in the cart when you go to the checkout page.
2. HOW DO I MANAGE COOKIES?
Most web browsers let you choose whether to accept cookies. Most also let you delete cookies already set. The choices available, and the mechanism used, will vary from browser to browser. Such browser settings are typically found in the “options”, “tools” or “preferences” menu. You may also consult the browser’s “help” menu. For example:
There are online tools available for clearing all cookies left behind by the websites you have visited, such as www.allaboutcookies.org. Usually, deletion of cookies will anonymize the information associated with the pixel and a website will not receive any further associated information.
3. WHAT KIND OF COOKIES DO WE USE?
5. CONTACTING US
If you have any further questions, please contact us by calling us at 1-800-438-2653
At Coca-Cola, we take your privacy very seriously, and we never monetize your information; we use it to enhance your experience with opportunities like special promotions and nearby offers.
When it comes to your rights as a consumer, we want to make sure you have everything you need to make informed decisions. You have the right to:
To submit a request via phone, contact 1-800-438-2653. To submit a request via the web, click the “Make a Request” button below.