app help

The Coca-Cola® mobile app brings you moments worth savoring and refreshing rewards. If you want to find out more, we've answered the most common questions below.

  • Getting Started

    What is the Coca-Cola USA mobile app?

    Coca-Cola is bringing you moments worth savoring with their new mobile app Coca-Cola USA. Get access to refreshing rewards like VIP upgrades, eGift Cards and a variety of experiences for enjoying your favorite participating Coca-Cola beverages. We're always adding new experiences and opportunities to earn rewards.

    There are a few ways to participate in the mobile app:

    • Scan or enter product codes from your favorite participating Coca-Cola beverages.
    • New sip & scan™ icons on Coca-Cola packaging make it easy to participate.
    • Enable location sharing to get rewarded at the places you already hang out with geo-located perks.
    How can I get even more out of Coca-Cola USA?

    Share your location and enable notifications from Coca-Cola USA for fun offers and experiences when you're near a participating location.

    How do I earn rewards?

    There are a variety of ways to get rewarded for simply enjoying your favorite Coca-Cola beverages. Check out Experiences in the app to find current opportunities. Each will have its own way to participate and when you find an offer you're interested in, follow the instructions to get started.

    Some participation methods include:

    • Product code entry
    • Scanning sip & scan™ icons
    • Visiting participating locations

    These are just a few of the ways you may be able to earn rewards. Turn on Coca-Cola USA notifications to be notified about your rewards. If you need more information, check out the Official Rules or Terms & Conditions.

    Reach out to Customer Care if you need additional support.

    How do I scan using the app?

    Many of the experiences in the app require you to scan product codes or sip & scan icons with your mobile device's camera for a chance to win.

    Select an experience you'd like to participate in, get your product code or icon ready and tap the SCAN NOW button. Center the code or icon within the camera frame and wait for the app to recognize it. The mobile app will process the scan and alert you when it is accepted. Make sure you are in a well-lit area when you scan for best results.

    Why do you need access to my camera?

    Allowing camera access on your mobile device is required for scanning product codes and icons to participate in experiences.

    What are the Coca-Cola Terms of Service & Privacy Policy?

    Please follow these links to read our Coca-Cola Terms of Service and Privacy Policy.

    How do I contact Coca-Cola support?

    Reach out to Customer Care if you're having trouble using the mobile app.

  • How To Play

    Where do I find ways to earn rewards?

    Tap the Coca-Cola bottle icon on the bottom right of the app home screen to find exciting experiences and chances to earn rewards. Each experience is unique and new opportunities are added often, so make sure to enable notifications in your permissions settings in the app menu for the latest updates.

    What kind of rewards can I get?

    We're offering exciting rewards, such as digital gift cards, coupons for products, tickets to popular events, VIP upgrades, physical prizes and more. At times, we'll need to verify your email or physical address to make sure your rewards get to you.

    How can I see my progress with rewards that require multiple steps?

    Visit the Experiences section of Coca-Cola USA and tap on the offer to bring up the detail screen. You'll see a progress bar with dashes that turn red each time you achieve a step towards the reward goal. When the final dash turns red, you'll be rewarded.

    Where can I find my reward history?

    Tap the ribbon icon on the bottom left of the home screen to view your earned rewards and activity history. From this section of the mobile app, you can redeem or mark your rewards as used.

    How often will new experiences be added?

    We're adding new experiences with enticing rewards often. Enable Coca-Cola USA notifications to find out when new experiences are added.

    What's the difference between sip & scan icons and product codes?

    We're making it easier to uncover perks and access new experiences and offers from Coca-Cola with lots of different options. With sip & scan, you'll use your camera to scan the icon located on the side of beverages. sip & scan unlocks new experiences, Instant Wins and Sweepstakes.

    Codes are found on packaging or under bottle caps, and can also be scanned with your camera. Product codes can be used to enter sweepstakes, Instant Wins and more.

    Both scanning methods provide opportunities to earn rewards. Be sure to read the details on each individual experience to see which scanning method applies. View the full list of participating brands on our website.

    Do Coke.com and Coca-Cola USA mobile app have different experiences?

    Some experiences will be available to play or enter on both the app and web, but both platforms will include exclusive opportunities at times.

  • Account & Profile

    How do I edit my email address?

    Tap the menu button on the top left of the home screen and choose Change Email. The same credentials you use in the app can be used to log in to Coke.com. If you change your email login on Coke.com or in the app, it will be automatically changed in each location.

    How do I change or reset my password?

    To change your password, tap the menu button on the top left of the home screen and choose Change Password. The same credentials you use in the app can be used to log in to Coke.com. Changes to your credentials in the app will also sync with your Coke.com account.

    If you forgot your password, follow the "Forgot Password?" instructions on the login screen to reset it.

    How do I update my physical address?

    Tap the menu button on the top left of the home screen and choose Account. If you change your physical address on Coke.com or in the app, it will be automatically changed in each location.

    Can Coca-Cola send me app notifications?

    Coca-Cola USA app uses notifications to keep you updated on rewards, location based programs, experiences and app updates. Enable notifications through the permissions settings in the app menu.

  • Troubleshooting

    How do I contact Coca-Cola support?

    Reach out to Customer Care if you're having trouble using the mobile app.

    How often should I update my app?

    To receive the best app experience, we recommend keeping your app up to date as we make releases with new features and functionality.

    I didn't receive my reward. What should I do?

    Sorry you're having trouble receiving your reward from the mobile app. Please reach out to Customer Care for support.